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Cisco 100-140 Exam Syllabus Topics:
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Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html
Cisco Certified Support Technician (CCST) IT Support Sample Questions:
You are assigned the task of organizing a variety of cables collected from an IT storage closet and labeling them with the appropriate name.
Match each cable label to its connector name.
Note: You will receive partial credit for each correct match.
Correct Answer:
Explanation:
Correctly identifying physical connectors is an essential skill for IT support technicians who install, maintain, and troubleshoot computer hardware.
A - Mini DisplayPort: A compact digital display connector used to transmit video and, on supported devices, audio signals. Its small rectangular profile distinguishes it from standard DisplayPort and HDMI connectors.
B - USB-A: A rectangular USB connector commonly used for keyboards, mice, flash drives, and peripheral devices. USB-A provides data connectivity and electrical power to compatible devices.
C - RJ-45: An eight-position modular connector typically used with Ethernet cables. It connects computers, switches, routers, and other network devices over twisted-pair cabling.
D - DVI: Digital Visual Interface is primarily used for video transmission between computers and monitors.
Its characteristic rectangular connector includes multiple pins and retaining screws.
E - HDMI: High-Definition Multimedia Interface carries digital video and audio through a single cable. Its distinctive trapezoidal connector is widely used with monitors, televisions, and multimedia equipment.
F - Power Cable: The pictured three-opening connector is an IEC-style female power connector commonly used to supply AC electricity to desktop computers, monitors, and other equipment.
Understanding connector shapes, functions, and compatibility enables technicians to select appropriate cables and efficiently diagnose physical connectivity problems.
References:
Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide, Chapter 2: Hardware - Ports and Interfaces, pages 39-50.
Cisco Press
Cisco CCST IT Support Exam Topics, Domain 2.3: Assist End Users in Locating, Identifying, and Understanding the Characteristics of Various Ports and Cables.
Cisco Learning Network
Cisco CCST IT Support Pearson Cert Prep, Lesson 6: Physical Port and Cable Types
Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.) Note: You will receive partial credit for each correct selection.
- A. Windows 11 Home
- B. Windows 10 Home
- C. Windows 11 Pro
- D. Windows 10 Enterprise
Correct Answer: C,D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?
- A. Ask the customer to open Settings and select the Devices tab.
- B. Ask the customer to open Task Manager and select the Performance tab.
- C. Ask the customer to open Event Viewer and select the Applications and Services Log tab.
- D. Ask the customer to open Command Prompt and type in ipconfig/all and press Enter.
Correct Answer: B 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.
You need to assist the customer in identifying the installation location of three components.
To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.
Note: You will receive partial credit for each correct response.
Correct Answer:
Explanation:
A customer complains that the performance of their PC is severely impacted when several applications are open at the same time. You suspect that a memory upgrade might fix the problem.
Which two things should you ask the user to do to provide you with the information you need to determine whether a memory upgrade is necessary? (Choose two.)
- A. Open Device Manager to check for memory errors.
- B. Open Task Manager and report the percent utilization of the processor and system memory.
- C. Open System Information and report how many motherboard memory slots are in use.
- D. Open the applications that they frequently use at the same time.
Correct Answer: B,D 🗳️
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