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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
B) Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
C) Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
D) Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
E) Log on to the dialer and run check_db and check_mts.

2. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) account.log
B) cd.log
C) cron
D) soe_log
E) dccs_logfile

3. Avaya Proactive Contact 5.0 allows a business to run the Unit Work List feature on an Infinite Job. What is the parameter needed and where can it be configured?

A) MAXJOBS in master.cfg
B) Max Records In Editor
C) MAX_EXPANSION_UNIT in master.cfg
D) Max Additional Units in Editor

4. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
B) The APC server IP address is required for Proactive Contact Agent installation.
C) Static IP addresses are needed for supervisor workstations.
D) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
E) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.

5. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
C) The quota settings were not active for the job.
D) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
E) The calling list being used was downloaded and overwritten during calling.

Solutions: