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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) an existing contact strategy
B) an existing contact attribute
C) the Call Classification Analysis (CCA) timeout to be used
D) sufficient voice ports and POM CCA licenses
E) the IP of the POM server

2. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ACR call Control application (CCA)
B) the ICR Core
C) the Self Service Application (SSA)
D) the ICR Pluggable Data Connector (PDC)

3. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Communication Manager
B) Avaya Aura Session Manager
C) Intelligent Customer Routing
D) Avaya Aura Experience Portal

4. When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)

A) The Tomcat Administration Screen
B) The graphical user interface (GUI)
C) The Remote Desktop
D) The AAEP Web administration POM menu
E) The command line interface (CLI)

5. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) an auxiliary EPM server
B) the primary EPM server
C) the remote application server
D) a Media Processing Platform (MPP) server

Solutions: