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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Integration | - Contact center call flow design
|
| Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
To activate, which three options require an Avaya authorization password? (Choose three)
- A. the number of ACDs that the CMS system can monitor
- B. the number of users that can be administered in the CMS
- C. simultaneous CMS Supervisor logins
- D. features assigned to each user
- E. the number of agents that the CMS can report on
Correct Answer: A,C,E 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
- A. The wrong CMS has been installed and the correct server needs to be ordered.
- B. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
- C. The wrong Communication Manager version on the CMS has been selected.
- D. This message can be ignored as it is not the reason the link is down.
Correct Answer: A 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
- A. All changes are made in the CM using the change cam proc screen
- B. emssve change authorizations; make needed changes to authorization
- C. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
- D. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
Correct Answer: C 🗳️
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the VDN of Origin announcement before call is delivered
- B. by the flashing skill button on the telephone set
- C. by the telephone display (a = Originator Name to VDN)
- D. by the Skill whisper announcement before call: is delivered
Correct Answer: A,C 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- B. Tape backup is called CMSADM, while network backup is referred as Maintenance.
- C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- D. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
Correct Answer: A 🗳️
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