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Avaya Oceana® Solution Support Sample Questions:

1. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Call Server Connector (CSC)
B) Unified Agent Controller (UAC)
C) Unified Collaboration Administration (UCA)
D) Unified Collaboration Model (UCM)

2. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Email Provider
B) OCP Social Provider
C) OCP Chat Provider
D) OCP SMS Provider

3. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /vat/log/Avaya/services/event.log
B) /var/log/Avaya/cs/evenUog
C) /var/log/Avaya/dcm/event.log
D) /var/log/Avaya/eventing/attivemq.log

4. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Verify If you can launch the Omnichannel Administration Utility successfully.
B) Check if you get a PING response from Avaya Control Manager Server from Web Server.
C) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

5. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Initial (only for Initial synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Sync (run every time for synchronization)
D) Choose Import Mode: Initial (run every time for synchronization)

Solutions: