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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| Topic 2: Processes and Support Methodologies | - Support process lifecycle
|
| Topic 3: Information Management Systems | - IBM Information Management fundamentals
|
| Topic 4: IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
IBM Information Management Front End Tools and Processes Sample Questions:
1. Where can IBM Flashes be found for any software product?
A) in RETAIN
B) on the Extreme Leverage webpage
C) on the product support page
D) inCCWIN
2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?
A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Make sure, all people have your mobile phone number, to contact you any time.
C) Make sure that Bluepages is always up to date with current contact information.
D) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
3. What is the main purpose of ECuRep?
A) It is the data repository for product Component IDs.
B) It is the data repository for manuals.
C) It is the repository for product download.
D) It is the repository for all customer PMR data.
4. How can a CRF be changed when incorrect/missing information is found?
A) Contact the CRF owner and have them change the CRF.
B) Contact the Duty Manager to change the CRF.
C) Everyone can change a CRF using RETAIN.
D) Everyone can change a CRF using CCWIN.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C |
