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BBPSD Customer Service Sample Questions:

1. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Internet communication.
B) Phone communication.
C) Face-to-face communication.
D) Written communication.

2. The most effective way of communicating with customers to get instant feedback is by:

A) Internet communication.
B) Email communication.
C) Face-to-face communication.
D) Written communication.

3. When a customer starts to make a complaint and you think that you know what the problem is you should:

A) Listen and then immediately say how you are going to resolve the issue.
B) Listen, acknowledge, apologise and then say how you will resolve the issue.
C) Listen, acknowledge the issue and say how you will resolve the issue.
D) Listen, apologise and say how you will resolve the issue.

4. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) True.
B) Trustworthy.
C) Tested.
D) Time bound.

5. Doing more than one task at a time is known as:

A) Activity scheduling.
B) Efficiency tasking.
C) Sequential tasking.
D) Multitasking.

Solutions: