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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Topic 2: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 3: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 4: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.
A) They can edit Knowledge Base articles in the agent workspace
B) They can navigate to SAP JAM to search for Knowledge Base articles
C) They can view Knowledge Base group updates in the Feed pane
D) They can attach Knowledge Base articles to tickets
2. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
A) Opportunities
B) Service requests
C) Social media profiles
D) Vendors
E) Van stock
3. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
A) Maintenance plan
B) Service entitlement
C) Warranty information
D) Pricing condition
4. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?
A) Internal order
B) Demand
C) Service order
D) Debit memo request
5. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Define the organizational structure
B) Execute data migration
C) Define business roles
D) Set up scoping
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,C,D | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: C,D |
