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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 2
C) 4
D) 3

2. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) You must have the room_user permission to use rooms.
C) Notifications can be turned off per room.
D) Administrators assign people to rooms.

3. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 2 GB
B) 10 MB
C) No Limit
D) 100 MB

4. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 2
C) 4
D) 3

5. Which architectural approach is used to develop a single application as a suite of small services?

A) Monolithic Architecture
B) Microservices Architecture
C) Single Core Architecture
D) Genesys Cloud Salesforce Architecture

Solutions: