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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Sales Capability | - Presales Methodology
|
| Topic 2: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 3: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 4: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 5: Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?
- A. Containers always provide better performance than virtual machines.
- B. Improved portability, scalability, and resource isolation compared to traditional virtual machines.
- C. Containers eliminate the need for operating system licenses.
- D. Containerization is only suitable for development and testing environments.
Correct Answer: B 🗳️
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
- A. The average speed of answer will be 20 seconds.
- B. The average call duration is 1 minute.
- C. You need 20 agents to handle the load.
- D. You need a number of trunks such that only 1% of calls will be blocked.
Correct Answer: D 🗳️
What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?
- A. To ensure the audio quality remains high.
- B. To synchronize the clocks between the two systems.
- C. To transfer call control signals.
- D. To maintain NAT traversal and detect connection failure quickly.
Correct Answer: D 🗳️
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?
- A. The customer's identity, previous interaction history, and the current state of their issue.
- B. The network IP address of the customer's device.
- C. The agent's login information.
- D. The time of day the interaction started.
Correct Answer: A 🗳️
Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?
- A. Perpetual License with annual maintenance.
- B. Subscription-based (SaaS) pricing.
- C. Named User License (per agent).
- D. Concurrent Session License (floating).
Correct Answer: B 🗳️
