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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has purchased a LaserJet 2420 printer. The hardware installation has been completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it gives the message "Install Black Toner". What is the issue?

A) the grounding lever has become unhinged from the chassis
B) DC controller needs to be replaced
C) printer has not been configured properly
D) toner is faulty and needs replacement

2. Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A) perform disable cartridge check
B) perform stop test
C) perform a half test to check the issue
D) perform sensor test

3. Which functions are available on a multi-function printer? Select THREE.

A) thermal imaging
B) digital enhancement
C) color separation
D) network printing
E) faxing
F) email capability

4. What is an operating system?

A) the interface between the printing application and the printer driver
B) the interface between the printer and a printer driver
C) the software that controls device functions and configuration options
D) the interface between a computer user and the computer's applications

5. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Configuration page
B) print an Exceptions sheet
C) print a Supplies Status page
D) print an Event log

Solutions: