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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Value Chain | 15% | - Obtain/build - Improve - Plan - Deliver and support - Engage - Design and transition |
| Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| ITIL Guiding Principles | 15% | - Optimize and automate - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Start where you are - Think and work holistically - Collaborate and promote visibility |
| Four Dimensions of Service Management | 15% | - Organizations and people - Value streams and processes - Partners and suppliers - Information and technology |
| General Management Practices | 15% | - Continual improvement - Supplier management - Service level management - Relationship management - Information security management |
| Service Management Practices | 15% | - Incident management - Problem management - Service request management - Service desk - Change enablement |
| ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
EXIN ITIL Foundation Sample Questions:
What is a RACI model used for?
- A. Recording configuration items
- B. Monitoring services
- C. Performance analysis
- D. Defining roles and responsibilities
Correct Answer: D 🗳️
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
- A. Service level management
- B. Risk management
- C. Demand management
- D. Financial management
Correct Answer: D 🗳️
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
- A. Service level management
- B. Service transition
- C. Demand management
- D. Service catalogue management
Correct Answer: D 🗳️
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
- A. Design coordination
- B. Service level management
- C. Service transition planning and support
- D. Change management
Correct Answer: A 🗳️
What is the BEST description of a change proposal?
- A. An authorised change submitted to release and deployment
- B. Any request for change (RFC. submitted to change management
- C. An RFC that must be implemented as soon as possible
- D. A justification for a change with significant cost or risk
Correct Answer: D 🗳️
