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WGU Information Technology Management QGC1 Sample Questions:

1. What is the purpose of procurement management in a project?

A) To control project communications with stakeholders
B) To manage internal teams and physical resources
C) To evaluate internal team workloads and capacity
D) To obtain goods and services from external providers

2. What is a customer relationship management (CRM) system used for?

A) To provide fundamental decision-making support.
B) To increase customer loyalty and retention and increase an organization's profitability.
C) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
D) To improve supplier and customer relations and increase revenues.

3. Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

A) Loose coupling
B) Rapid application development (RAD)
C) Joint application development (JAD)
D) Discovery prototyping

4. What is the definition of the accountability vs. ownership paradox?

A) A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered
B) A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes
C) The ability to use a uniquely enterprise view to create business process change
D) An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives

5. Which Agile methodology focuses on process optimization?

A) Extreme programming
B) Dynamic systems development
C) Feature-driven development
D) Lean software development

Solutions: