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IBM M8010-246 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Overview and Architecture Basics | - Integration across commerce capabilities - High-level architecture components |
| Topic 2: Sales Positioning and Value Proposition | - Industry value drivers and use cases - Customer outcomes and business impact |
| Topic 3: IBM Commerce Solutions | - Supply chain and fulfillment capabilities - Digital marketing and customer engagement - Commerce and merchandising solutions |
| Topic 4: IBM Smarter Commerce Overview | - IBM Smarter Commerce portfolio overview - Concepts and business value of Smarter Commerce |
| Topic 5: Competitive Differentiation | - IBM differentiation in commerce ecosystems |
IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:
1. You can create a powerful self-service experience for the customer using?
A) The IBM Commerce Framework
B) The IBM Customer Service System
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Experience Suite
2. What is global visibility of purchase transaction required for?
A) Merchandise assortment management.
B) A & B
C) Cross-channel returns management.
D) Cross-channel fulfillment.
3. Which of the following is NOT a key capability delivered by cross-channel order management?
A) Service scheduling.
B) Trade fund management.
C) Inventory visibility.
D) Complex fulfillment.
4. Which of the following increases the complexity of trying to provide a seamless customer experience?
A) Many business functions required for effective commerce are executed outside the enterprise.
B) All of the above.
C) Many customers use a variety of touch points in the purchasing process.
D) A large and increasing number of customer segments with varying expectations.
5. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?
A) Decreased returns.
B) Increased inventory turns.
C) Reduce stock-outs and expediting costs.
D) Exceed customer expectations.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
