Microsoft MB2-866 : Microsoft Dynamics CRM 2011, Customization and Configuration

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Sep 06, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Forms, Views, and UI Customization- Form customization
  • 1. Form layout and sections
    • 2. Form scripting basics
      - Views and dashboards
      • 1. Dashboard configuration
        • 2. System and personal views
          Topic 2: Business Process Automation- Business process flows
          • 1. Stage-based process design
            - Workflows
            • 1. Workflow creation and configuration
              • 2. Automated processes and triggers
                Topic 3: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
                • 1. Data model and storage concepts
                  • 2. Server roles and components
                    - Solution and deployment architecture
                    • 1. On-premises deployment structure
                      • 2. Customization lifecycle overview
                        Topic 4: Security Model- Business units and teams
                        • 1. Hierarchy and data access
                          - Security roles and privileges
                          • 1. Role-based security model
                            • 2. Access levels and permissions
                              Topic 5: Customization of Entities and Attributes- Entity configuration
                              • 1. Entity relationships (1:N, N:N)
                                • 2. Standard vs custom entities
                                  - Field and attribute customization
                                  • 1. Business rules and validations
                                    • 2. Field types and properties
                                      Topic 6: Data Management and Integration- Integration concepts
                                      • 1. Web services and APIs overview
                                        - Data import/export
                                        • 1. Data migration tools
                                          • 2. Duplicate detection rules

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            Question 1

                                            An unmanaged solution in Microsoft Dynamics CRM 2011 contains five custom entities that are no longer required. You need to remove all components of the solution. What should you do? (Choose all that apply.)

                                            A. Delete the unmanaged solution.
                                            B. Remove the five custom entities from the unmanaged solution. Publish all customizations.
                                            C. Delete the five custom entities.
                                            D. Export the solution as a managed solution. Delete the unmanaged solution. Import the managed solution, and then delete it.


                                            Question 2

                                            A company uses Microsoft Dynamics CRM 2011. You plan to disable a business unit in the organizational hierarchy. How will this affect users? (Choose all that apply.)

                                            A. Users assigned to child business units subordinate to the disabled business unit will be reassigned to the root business unit.
                                            B. Users assigned to the disabled business unit will be reassigned to the root business unit.
                                            C. Users assigned to child business units subordinate to the disabled business unit will not be able to log on to Microsoft Dynamics CRM.
                                            D. Users assigned to the disabled business unit will not be able to log on to Microsoft Dynamics CRM.


                                            Question 3

                                            You are creating custom fields for several entities. Which field type can be used by more than one entity?

                                            A. Two Options
                                            B. Currency
                                            C. Option Set
                                            D. Date and Time


                                            Question 4

                                            Which types of fields can have field-level security enabled? (Choose all that apply.)

                                            A. a custom field of a custom entity
                                            B. a custom field of a built-in entity
                                            C. a built-in field of a custom entity
                                            D. a built-in field of a built-in entity


                                            Question 5

                                            You create a business unit in Microsoft Dynamics CRM 2011. You need to create a security role in the new business unit. The new security role will be identical to a security role that exists in another business unit. Both business units have the same parent business unit. What should you do?

                                            A. Link the existing security role to the new business unit.
                                            B. Create a custom security role in the new business unit.
                                            C. Share the existing security role with the new business unit.
                                            D. Copy and modify the existing security role.


                                            Solutions:

                                            Question 1
                                            Answer: C,D
                                            Question 2
                                            Answer: C,D
                                            Question 3
                                            Answer: C
                                            Question 4
                                            Answer: A,B
                                            Question 5
                                            Answer: B

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