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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

A. Share customer needs and tie them to business goals.
B. Complete a competitive analysis collaboratively in a workshop.
C. Select the most senior stakeholder's goal as a path forward.

Question 2

A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A. Hold separate critiques so everyone feels comfortable speaking.
B. Only collect written feedback from these who are comfortable providing it.
C. Use a round-robin format, where everyone can share equally.

Question 3

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A. Prototyping
B. Journey mapping
C. Ideation

Question 4

Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

A. Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
B. Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
C. Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable

Question 5

Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A. Ask open ended questions to the audience to maintain their involvement.
B. Unsure half of the meeting time is dedicated to answering questions.
C. Turn the camera off so the audience can focus on the sides presented

Solutions: