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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Create a custom report on the User object.
B) Review the login history on the user record.
C) Create a User report and filter by Login Subtype.

2. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Meet with a large group of employees to listen to their feedback.
B) Ask all employees to email their ideas and feedback to the consultant.
C) Send a survey to all employees asking for a list of desired changes.

3. A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation.
What should the consultant do during the planning stage to ensure a successful implementation?

A) Define goals, metrics, project schedule, and sales processes.
B) Design a prototype of the suggested solution.
C) Identify which Salesforce features and functions to use.

4. The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.
How should the consultant meet the requirement?

A) Omit the custom field from the Scoring Model.
B) Remove the custom field from Lead page layouts.
C) Clear the custom field values on Lead records.

5. Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month.
What should the consultant recommend?

A) Activity Report
B) Salesforce Inbox
C) Einstein Activity Capture

Solutions: