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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A) You need to buy additional licenses.
B) 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C) All cards may not be seated correctly.
D) Embedded Voicemail is not running properly.

2. Which applications are provided with an IP Office Application Server DVD? (Choose two.)

A) IP Office Manager
B) System Status Application
C) VoiceMail Pro
D) Monitor
E) one-X@ Portal

3. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone must be changed from SIP to H.323.
B) The telephone MAC address must registered in IP Office.
C) The telephone firmware requires an upgrade.
D) The telephone requires an IP 500 control unit.

4. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100/CCRWebClint
C) http://192.168.42.100:8888
D) https://localhost/CCRWebAgent
E) http://localhost/CCRWebAgent

5. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?

A) Use the System Status Application (SSA) to see what user the call is ringing to.
B) Use Customer Call Status (CCS) to see what user the call is ringing to.
C) Capture a System Monitor trace and escalate to Avaya for an answer.
D) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.

Solutions: