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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
A) Enhance connectivity and optimize functions
B) Develop external communication strategies
C) Focus on business partnerships
D) Increase marketing effectiveness
E) Simplify IT infrastructure
2. In which cases can smartforms be used?
There are two correct answers.
A) To ensure the technician captures data on-site
B) To assign a technician to a job
C) To navigate to a job location
D) For error analysis and resolution steps
3. Which of the following is not a crowd role?
Choose the correct answer.
A) Partner Technician
B) Crowd Owner
C) Partner Admin/Manager
D) Service Customer
4. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) SAP FSM Business Rules
B) FSM Cloud Connector by Proaxia
C) SAP Integration Suite / SAP Business Technology Platform
5. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Marketing and sales process
B) Vision and execution
C) Customer satisfaction levels
D) IT and HR integration
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: D | Question # 4 Answer: B,C | Question # 5 Answer: B |
