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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the basis for any gap analysis on IT asset and service management solutions?

A) The contents of a customer's CMDB.
B) The current IT satisfaction survey results for IT users.
C) A financial report on a customer's IT expenditure.
D) The customer's IT business processes and requirements for asset and service management.

2. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Monitoring
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Application Dependency Discovery Manager
D) IBM Tivoli Business Service Manager

3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
B) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
C) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
D) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT

4. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Migration Manager
B) Custom Server Templates for TADDM
C) IBM Tivoli Integration Composer
D) Custom Server Extensions for TADDM

5. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server, IBM SmartCloud Control Desk - Entry
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server. IBM SmartCloud Control Desk

Solutions: