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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
How can you use your customer's system data for an SAP Note Search? (Choose three)
- A. Copy and paste the configuration information into the 'Validity' section of the Note Search.
- B. Select the customer's product version in the 'Validity' section of the Note Search.
- C. Add the customer's system ID to the search terms.
- D. Select the customer's software components in the 'Validity' section of the Note Search.
Correct Answer: A,B,D 🗳️
Which tools do you use for analyzing database access? (Choose two)
- A. Object Navigator
- B. SQL Trace
- C. ABAP Debugger
- D. ABAP Dictionary
Correct Answer: B,C 🗳️
Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
- A. Integer
- B. Integrity
- C. Integration
- D. Integral
Correct Answer: C,D 🗳️
How can you access the ABAP Development Workbench? (Choose two)
- A. Enter transaction code WORKBENCH
- B. Enter transaction code SE80
- C. Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
- D. Enter transaction code ABAP_WORKBENCH
Correct Answer: A,B 🗳️
How can you access the keyword documentation in the ABAP Editor?
- A. Double-click the keyword
- B. Mark the keyword and press F4
- C. Mark the keyword and press F1
Correct Answer: C 🗳️
