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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A) SM31
B) SPRO
C) SE11
D) SM30
2. What is a work center in the SAP Solution Manager? (Choose two)
A) A tailored and role-based user environment to simplify your work
B) Exchange data to SAP systems
C) A community
D) An easy navigation through a central role-based access point
3. What data objects can be accessed in form routines? (Choose two)
A) All data objects that have been defined locally in the form.
B) All data objects that are defined in the current program (no matter in which processing block).
C) All data objects in modules that are being called from the current form.
D) All data objects that have been explicitly passed via the Interface.
4. What are the main steps when you accept a priority 1 message? (Choose two)
A) Clarify the issue by phone to avoid additional effort in processing the message.
B) Call the customer within the Initial Reaction Time (IRT).
C) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
D) Document every activity in the message.
5. What should the partner do when it receives a message from a customer end user?
A) Forward the message to SAP and advise the end-user of the current situation.
B) Recommend to the end user to wait for the next SAP release.
C) Undertake the support level 1 and 2 tasks of primary support services.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,D | Question # 3 Answer: A,D | Question # 4 Answer: B,D | Question # 5 Answer: C |
