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Nokia SDM Certification - CARE Sample Questions:

1. What is the purpose of the Care Agreement?

A) To list Customer Network topology.
B) To set terms and conditions of Care Services performance.
C) To define penalties in the case of late delivery.
D) To define Contract Performance Bonds.

2. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) Forecasted and actual cost and sales are on the same GICs.
B) The totals coming from NELLE and SAP / accounting system match.
C) The half-year total remains stable.
D) It compares the GIC structure with the Service Order structure.

3. Which of the following statements is true for GCC charges?

A) Account will be charged for escalated tickets only.
B) Account will be charged for logged tickets, even when solved locally.
C) Account will be charged a fixed monthly allocation.
D) Account will be charged the working time from WTR.

4. What is the content of the Care Plan?

A) Services, schedules, contacts, care procedures, customer installed base.
B) NSN Care contacts, map of power, CT organization chart.
C) NSN contacts and Emergency escalation procedure.
D) Upgrades and updates schedules.

5. Who decides on terminating Care service delivery if the Care Contract has expired?

A) Service Engagement Manager.
B) CT Head according to CSDA process.
C) Service Account Manager.
D) Care Program Manager according to CSDA process.

Solutions: