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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) MAPI
B) IMAP
C) POP3
D) HTTP

2. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the remote sites as backup servers.
B) Set the central site as a distributed server.
C) Set the remote sites as distributed servers.
D) Set the central site as a centralized server.

3. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone requires a firmware update.
B) The phone is set to Do Not Disturb (DND).
C) The phone has registered to a backup IP Office.
D) The phone has been restricted by the administrator.

4. Which Windows command is used to find out which ports your server is currently using?

A) netsh interface dump
B) ipconfig /displaydns
C) netstat -an
D) show ports
E) portqry

5. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Resource View
B) Continuous Log
C) Development Tracing
D) Snapshot
E) Selective View

Solutions:

Question # 1
Answer: B

Question # 2
Answer: C,D

Question # 3
Answer: C

Question # 4
Answer: C

Question # 5
Answer: B,D