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Avaya 46150T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Migration | 15% | - Migration strategies and considerations - Third-party system interoperability |
| Contact Center Solutions | 20% | - Avaya IX Contact Center - Avaya Contact Center Select |
| Avaya Communication Solutions | 20% | - Avaya Aura communication solutions - Avaya IP Office platform |
| Introduction to Avaya Solutions for Midsized Customers | 10% | - Key features and benefits overview - Avaya portfolio for midsize businesses |
| Unified Communications & Collaboration | 15% | - Mobility and conferencing features - Avaya Equinox and Avaya Spaces |
| Networking & Security Solutions | 20% | - Security best practices for midsize networks - Avaya Fabric Connect and VSP switches |
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
A) Desktop Trigger
B) Standard Edition
C) Recorder Edition
D) Workforce Management
E) Quality Management Edition
2. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
A) Work from anywhere
B) Customer Satisfaction
C) Driving efficiencies
D) Simplifying management
E) Bring Your Own Device (BYOD)
3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
A) Avaya J139 desk phones
B) Avaya Aura
C) Avaya IP Office TM
D) Avaya IX Conference Phones
E) Avaya Web RTC soft clients
4. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
A) Quality assurance managers and supervisors
B) Contact Center agents
C) Director of IT
D) Contact Center directors and managers
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,E | Question # 3 Answer: A,D | Question # 4 Answer: B |
