[2022] 1Z0-1064-20 Actual Exam Dumps, 1Z0-1064-20 Practice Test
VCEDumps 1Z0-1064-20 dumps & Oracle Engagement Cloud Service sure practice dumps
NEW QUESTION 18
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Validate that the product item is active and published.
- B. Verify that Root Catalog is selected on the product groups.
- C. Verify that Eligible for Service is selected on the product item.
- D. Validate that Allow Duplicate is selected on the product item.
Answer: A
NEW QUESTION 19
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign the new business object to a page.
- B. Assign the new business object to a new component.
- C. Assign object access roles to an administrative user.
- D. Map a Visual Builder Cloud Service business object to the object API.
Answer: C,D
NEW QUESTION 20
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. a configured profile option to schedule the retrieval of emails
- B. an inbound message filter per sender
- C. an inbound message filter per time schedule
- D. a configured job to process inbound emails
Answer: C
NEW QUESTION 21
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. a single "publish" action to complete the task
- B. nothing (DCS applications are always available to all users.)
- C. system administrator approval
- D. moving the application to Staging and subsequently to Production status
Answer: B,D
NEW QUESTION 22
Which three statements are true?
- A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
- C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- D. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
Answer: A,B,D
NEW QUESTION 23
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Tables
- B. Text
- C. Other SmartText entries
- D. URLs
- E. Variables
- F. Images
Answer: A,B,C,E
NEW QUESTION 24
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the candidates of service requests to use as criteria for your rule assignments
- B. the candidates of queues to use as criteria for your rule assignments
- C. the attributes of service requests to use as criteria for your rule assignments
- D. the rule sets you want to create and the rules to include in each rule set
- E. the attributes of queues to use as criteria for your rule assignments
Answer: A,B,D
NEW QUESTION 25
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. Incoming messages have a custom filter.
- B. The configured frequency to retrieve emails is too long.
- C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
Answer: A
NEW QUESTION 26
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is a visual development tool for creating applications in VBCS.
Answer: B,C
NEW QUESTION 27
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Update SR reference
- B. Delete message
- C. Delete activity
- D. Update resource member
- E. Update resource manager
Answer: A,C,D
NEW QUESTION 28
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is available only to authorized administrators.
- B. It is searchable by date range, username, event type, event severity, and event duration.
- C. It is enabled by default.
- D. It allows users to save searches for later reuse.
- E. It is exportable to Excel.
Answer: C,D
NEW QUESTION 29
What three things should you do once you have established a global default coverage?
- A. Create an ESS job to Monitor Service Request Milestones.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Use Application Composer to include milestones on the Service Request Layout if desired.
- D. Create an ESS job to Aggregate Service Requests.
Answer: A,C,D
NEW QUESTION 30
Which three types of data are included in the interaction associated with a normal call flow?
- A. Start time of the call
- B. Agent name
- C. Contact name
- D. Service Request create date
- E. Channel
Answer: B,C,D
NEW QUESTION 31
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
- A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
- B. Make them available to employees and agents via My Knowledge.
- C. Make them available internally to agents as part of the Service Request Knowledge Panel.
- D. Make them available externally to customers via My Digital Customer Service (DCS).
- E. Make them available to external users by giving them access to the internal "My Knowledge" page.
Answer: A,B,D
NEW QUESTION 32
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. The scheduled process has not been set up.
- B. The Starts When criteria of the milestones is not True.
- C. No default coverages are set up.
- D. Entitlement rules are not valid for the service request.
Answer: A,B,C
NEW QUESTION 33
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the users of the roles who have the "delete activities" access.
- B. Remove the "delete activities" role from all the users who have this role.
- C. Remove the "delete activities" button from all pages used by the users who have this access.
- D. Remove the "delete activities" privilege from all the roles for users who have this access.
Answer: A
NEW QUESTION 34
What is the main function of the Data Security Policies?
- A. defines the privileges and roles a particular user can have
- B. defines the views or functionalities the user can access
- C. defines the data a particular user can see and/or modify
- D. defines the actions a particular user can do
- E. defines the views the application can access
Answer: B
NEW QUESTION 35
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure an analytics report showing milestones in warning status.
- B. Configure the email template to be used for notification.
- C. Add an extension column to the milestone object to hold the warning threshold value.
- D. Configure an object workflow action to send the email when the milestone status changes to warning.
- E. Create standard text to be posted to the message thread.
- F. Specify the warning threshold for the milestone in the standard coverages.
Answer: A,B,F
NEW QUESTION 36
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