Latest CIS-HR Pass Guaranteed Exam Dumps with Accurate & Updated Questions
CIS-HR Exam Brain Dumps - Study Notes and Theory
The CIS-HR exam covers a variety of topics including HR service delivery, case management, employee service center, HR administration, and reporting and analytics. It tests the candidates' ability to configure and manage HR workflows, perform data imports, manage HR documents, and set up HR policies and procedures. CIS-HR exam consists of 60 multiple-choice questions, and the candidates have 90 minutes to complete it. A passing score is 70% or higher.
NEW QUESTION # 48
What settings define and track cross-scope access to applications?
- A. Access Restrictions
- B. Access Controls
- C. Business Rules
- D. Restricted Caller Access
Answer: D
NEW QUESTION # 49
Which feature enables agents to collaborate in the Next Experience user interface?
- A. Scheduling
- B. Work Notes
- C. Connect Chat
- D. Sidebar
Answer: D
Explanation:
Sidebar is a modern collaboration feature within the Next Experience user interface that allows HR agents to communicate with other agents or stakeholders in real-time directly within the context of a record. Unlike Work Notes, which are primarily for asynchronous documentation, Sidebar provides a " chat-like " experience for immediate troubleshooting and knowledge sharing. This is particularly useful for complex HR cases that require input from different specialists, as it keeps the conversation linked to the case record for future reference while allowing for the rapid exchange of information. Sidebar represents the evolution of agent collaboration in ServiceNow, replacing older tools like Connect Chat with a more integrated, Workspace- compatible solution that aligns with the multi-tabbed productivity requirements of modern HR Service Delivery.
NEW QUESTION # 50
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by an HR Admin.
- B. The roles were manually granted by a ServiceNow security user.
- C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- D. The Admin will always have access to all HR tables and data.
Answer: C
NEW QUESTION # 51
When does the platform assign a Client Role to a user?
- A. Client Roles are automatically added with Group membership
- B. When an HR Profile is created or modified for the employee
- C. Client Roles must be manually added to each employee record
- D. When a User record is created for the employee
Answer: B
NEW QUESTION # 52
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
- A. Employment type
- B. Profile type
- C. User type
- D. Employee type
Answer: A
NEW QUESTION # 53
Which scoped table is an extension of the Task table and allow only users with approved roles to access it?
- A. HR Core Case [sn_nr_core_case]
- B. Knowledge Management Advanced Installer [com snc knowledge_advanced installer]
- C. Human Resources Scoped App integrations Icomsn_nr_integraiions]
- D. Project Portfolio Suite [com snc project_portfoio_suite]
Answer: A
NEW QUESTION # 54
If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?
- A. Catalog Item
- B. Checklist
- C. Record Producer
- D. Taxonomy Topic
Answer: A
Explanation:
Verified Answer: C. Catalog Item Very Short Explanation: A catalog item is a record producer that defines the required fields and how the item appears in the catalog to employees. To make an HR Service accessible to employees on the Employee Center, the catalog item field must be completed on the HR Service record 1 .
NEW QUESTION # 55
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Forms
- B. Gauges
- C. Dashboards
- D. Lists
- E. Overviews
- F. Properties
Answer: A,D,F
Explanation:
Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources
/reference/r_HRConfigViewPage.html
NEW QUESTION # 56
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
- A. HR Profile > Setup
- B. HR Profiles > Properties
- C. HR Administration > Properties
- D. HR Administration > Setup
Answer: B
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileEditableFieldConfig.html
NEW QUESTION # 57
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
- A. The HR Profile is intended to store confidential employee data that is pertinent for HR.
- B. The HR Profile may include employee marital status.
- C. The HR Profile includes employee organizational information like Colleagues.
- D. The HR Profile stores the employee's assigned delegates.
- E. The HR Profile includes group membership information.
- F. The HR Profile stores login credential information.
Answer: A,B,D
NEW QUESTION # 58
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
- A. Only the assigned to person
- B. Only an HR Manager
- C. Any HR professional
- D. Only an HR Admin
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945
NEW QUESTION # 59
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?
- A. It indicates who should sign the document
- B. It indicates who generated the document
- C. It indicates who the document is about
- D. It indicates the Opened for user
Answer: B
Explanation:
When an HR agent uses a Document Template to generate a PDF or text document from a case record, ServiceNow automatically appends the creator ' s name to the attachment filename. This is a built-in auditing and organizational feature intended to indicate who generated the document . In a shared services environment where multiple agents might work on the same case, this naming convention provides immediate clarity on the document ' s origin without requiring the user to open the file or check the system logs. It helps maintain an accurate trail of administrative actions, especially for sensitive documents like employment contracts or disciplinary letters. This transparency is essential for compliance and internal quality control, ensuring that if a document needs to be revised or questioned, the original generator can be easily identified by looking at the attachment list on the HR Case.
NEW QUESTION # 60
Which plugin allows agent tasking only within the HR department?
- A. Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
- B. Human Resources Scoped App: Employee Relations
- C. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
- D. Human Resources Scoped App: Integrations [com.sn_hr_integrations]
Answer: B
Explanation:
The Human Resources Scoped App: Employee Relations plugin is specifically designed to handle the most sensitive HR cases, such as disciplinary actions or grievances, which require even stricter access controls than standard HR cases. This plugin ensures that agent tasking and case visibility are strictly limited to a subset of the HR department-typically an Employee Relations specialized team. While general HR agents might have access to standard Payroll or Benefits cases, the Employee Relations scope uses unique tables and security configurations to " wall off " these cases. This prevents even regular HR personnel from viewing confidential investigation details, thereby protecting the company from legal liability and ensuring the highest level of privacy for employees involved in sensitive workplace matters.
NEW QUESTION # 61
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
- A. The HR Profile is intended to store confidential employee data that is pertinent for HR.
- B. The HR Profile may include employee marital status.
- C. The HR Profile includes employee organizational information like Colleagues.
- D. The HR Profile stores the employee's assigned delegates.
- E. The HR Profile includes group membership information.
- F. The HR Profile stores login credential information.
Answer: A,B,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html
NEW QUESTION # 62
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
- A. HR Service configuration
- B. Knowledge Management configuration
- C. HR Criteria configuration
- D. Contextual Search configuration
Answer: C
NEW QUESTION # 63
How many User Criteria Records may be applied to a single KB or KB Article?
- A. Only two
- B. Only one
- C. Unlimited
- D. Only three
Answer: A
NEW QUESTION # 64
In the base ServiceNow instance, how are User Criteria used?
- A. To control which users can access the HR Case application
- B. To control which users can access the HR Service Portal
- C. To control what a user sees in the information and suggested reading widgets
- D. To control read and write access to Knowledge bases and articles
Answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 65
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