Salesforce Service-Cloud-Consultant Real Exam Questions Guaranteed Updated Dump from VCEDumps
Verified Pass Service-Cloud-Consultant Exam in First Attempt Guaranteed
How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
For more information, please click here.
Who should take the Service-Cloud-Consultant exam
The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.
NEW QUESTION 92
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?
- A. Customer Community
- B. Lightning Service Console
- C. Field Service Lightning
- D. An AppExchange Solution
Answer: C
NEW QUESTION 93
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
- A. Web-to-Case
- B. On-Demand Email-to-Case
- C. Emall-to-Case
- D. Customer Chatter groups
Answer: C
NEW QUESTION 94
A support agent has a detailed question about product functionality. The agent needs to access a real-time response from internal subject matter experts. Which feature will help the support agent send this question to the right group of people?
- A. Public Groups
- B. Escalation Rules
- C. Chatter Groups
- D. Mass Email
Answer: C
NEW QUESTION 95
Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
- A. Add the Entitlements related list to the Account Page Layout.
- B. Configure Assignment Rules based on Case Priority.
- C. Create a Report of all active Entitlements grouped by Customers.
- D. Configure Success, Warning, and Violation Actions for Milestones.
Answer: A,B
NEW QUESTION 96
Which three are characteristics of Visual Workflow? Choose 3 answers
- A. Elements can be used to pass data to legacy systems.
- B. Apex code must be used to pass data to legacy systems.
- C. Elements can be used to update fields in the database.
- D. Only one version of a flow can be activated at a time.
- E. Apex code must be used to update fields in the database.
Answer: A,D,E
NEW QUESTION 97
Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can
be placed within Salesforce to control the telephony system
What are the two common places to embed these call controls?
Choose 2 answers
- A. On the Highlights Panel of a Primary tab
- B. On the footer of the Lightning Console
- C. On the left sidebar of Salesforce Classic
- D. On a new tab in the agent's browser
Answer: B,C
NEW QUESTION 98
Universal Containers needs to improve Customer Satisfaction, Average Handle Time, and First Call Resolution KPI scores across their Customer Service, Technical Support, and Field Service Contact Centers. Which two items should a Consultant consider to improve the KPI scores? Choose 2 answers
- A. Data Categories and Article Actions
- B. Service Console Knowledge Components
- C. Data Categories and Article Types
- D. Service Console Profile Assignments
Answer: B,C
NEW QUESTION 99
What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
- A. Eliminates tracking of customer entitlements
- B. Reduces incoming call volume
- C. Uncovers gaps in the knowledge base
- D. Replaces the need for an email channel
Answer: B,C
NEW QUESTION 100
If you delete a case, which two also get deleted? (Choose two answers)
- A. Solution
- B. Attachments
- C. Event
- D. Account
Answer: B,C
NEW QUESTION 101
Universal Containers is exploring ways to provide its customers with more self-service options in its new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 answers
- A. Add the Question action to Chatter in the community publisher.
- B. Enable Live Agent in their community to chat with an agent.
- C. Use a community template to set up their customer community.
- D. Enable web -to -case on their public website.
Answer: A,C
NEW QUESTION 102
Open CTI allows Advanced Administrators and Developers to embed call controls in an HTML area that can be placed within Salesforce to control the telephony system What are the two common places to embed these call controls?
Choose 2 answers
- A. On the Highlights Panel of a Primary tab
- B. On the footer of the Lightning Console
- C. On the left sidebar of Salesforce Classic
- D. On a new tab in the agent's browser
Answer: B,C
NEW QUESTION 103
A customer is planning a Service Cloud implementation. The customer's current database has the following
number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)
- A. Related lists on the case object may be slow to populate
- B. Result may be slow when searching for records
- C. Salesforce reporting speed may be affected
- D. The Salesforce org may be slow during the data import
Answer: B,C
NEW QUESTION 104
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
- A. Ensure all users refrain from logging into production for an entire day prior to deployment.
- B. Plan and communicate the deployment to all users of the organization in advance.
- C. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
- D. Migrate a test deployment to a staging environment for a smoother real-life experience.
- E. Select a window of time when users will NOT be making changes to the organization.
Answer: B,D,E
NEW QUESTION 105
Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose
2 answers
- A. Assign users to a Public Group with access to the service console app.
- B. Assign users to a Permission Set with access to the service console app.
- C. Assign users the Service User license on their User record.
- D. Assign users to a Permission Set granting the Service User license.
Answer: B,C
NEW QUESTION 106
Universal Containers (UC) has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequently project updates for check-ins and refinement.
Which methodology should the Consultant recommend given the requirements?
- A. Waterfall
- B. Agile
- C. Kanban
- D. Force.com IDE
Answer: B
NEW QUESTION 107
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a
Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production
copy and making sure agents can work from the production copy until production is restored. The results of
the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
- A. Allow the exercise to be done in a Production instance
- B. Use a Partial sandbox for the DR exercise
- C. Use a Full copy sandbox for the DR exercise
- D. Use a Developer Pro sandbox for the DR exercise
Answer: C
NEW QUESTION 108
All of the following objects may have a queue EXCEPT:
- A. Custom Objects
- B. Accounts
- C. Leads
- D. Cases
Answer: B
NEW QUESTION 109
UC's support team requires its customers to submit their support inquiries via free form email (Outlook,
Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?
- A. Web-to-Case
- B. On-Demand Email-to-Case
- C. Email-to-Case
- D. Customer Chatter groups
Answer: B
NEW QUESTION 110
......
What is the duration of the Service-Cloud-Consultant Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 105 minutes
- Passing Score: 67%
Download Real Salesforce Service-Cloud-Consultant Exam Dumps Test Engine Exam Questions: https://prep4sure.vcedumps.com/Service-Cloud-Consultant-examcollection.html
