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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| KPI Project Coordination | - Primary and secondary data sources - KPI workshop briefing pack - The business case for KPI implementation - KPI project plan |
| Data Visualization | - Scorecard and dashboard examples - Best practices in dashboard design - Guidelines to design efficient templates - Best practices in scorecard design - Usability in terms of visual design |
| KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| Data Gathering | - KPI activation techniques - Data quality dimensions - KPI activation tools - Communication with data custodians - Guidelines to improving - KPI reporting data sources - Community of Practice |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| Understanding KPIs | - SMART objectives decomposed - KPI lifecycle - KPI related terminology |
| KPI Documentation | - KPI documentation form functions - Weights and Indexes - Organizational KPI libraries development - KPI documentation process - KPI documentation form design |
| KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Working with Targets | - Targets in practice - KPI documentation processes - Challenges in working with targets - Negative behaviors when setting |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| The World of KPIs | - Governance - The value added by KPIs - KPIs concept map - Challenges in performance measurement - Organizational levels |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which start target would you propose for "Fatalities (#)", tracked at organizational level?
A) 0
B) This is not a KPI
C) 5
D) 3
2. Which of the statements represents an objective?
A) All the answers
B) Achieve 50% growth in profits
C) Reach $1M in revenues by 2013
D) Improve business profitability
3. Which of the following statements is a qualitative KPI?
A) Error rate (%)
B) Service quality rating (# / score)
C) Customer satisfaction (%)
D) There is no such thing as a qualitative KPI
4. Which of the following design features for graphs should be avoided?
A) 3D
B) Light grid bars
C) Use of a limited number of colors
D) Representing the individual value of each bar in a bar chart
5. Which of the following statements is not a component of a performance management system?
A) Scorecard
B) Dashboard
C) KPI documentation form
D) Organizational chart
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |




