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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analysis and Reporting | - Usability metrics (effectiveness, efficiency, satisfaction) - Defect reporting and UX reporting - Interpreting usability findings |
| Fundamentals of Usability | - Human factors in software usage - User experience (UX) principles - Usability concepts and definitions |
| Usability Evaluation Methods | - Cognitive walkthrough - Usability testing approaches (moderated/unmoderated) - Heuristic evaluation - User observation and feedback methods |
| Planning and Designing Usability Tests | - Test scenarios and task design - Test participants and user profiles - Test objectives and scope definition |
| Usability in Software Development Lifecycle | - Usability considerations in design and implementation - Integration of usability in requirements |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question 1
Which of the following statements best describe Rapid Iterative Testing and Evaluation?
A. Testing focuses on instant redesigns and confirming made changes
B. Testing is informal and many potential users can be accessed
C. Testing happens on a regular basis, e.g. each Monday
D. Testing is quantitative
Question 2
A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
A. That depends on the accessibility of the website
B. The usability of the website is bad - five minutes is way too long
C. The usability of the website is good - five minutes is a fair amount of time
D. That depends on the context of use as users may have different expectations
Question 3
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
A. User control and freedom
B. Visibility of system status
C. Aesthetic and minimalist design
D. Help and documentation
Question 4
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
A. Users resist using a software product which is essential for their daily work because it lacks usability
B. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
C. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
D. Users buy the software product but repeatedly need to call support because they don't understand how to use it
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C |
