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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Remediation planning is BEST described in which of the following ways?
A) Planning the steps required to be taken if a change is unsuccessful
B) Planning how to compensate a user for a failed change
C) Planning how to recover the cost of a change
D) Planning how to advise the change requestor of a failed change
2. Which one of the following activities is NOT part of the Deming Cycle?
A) Co-ordinate
B) Do
C) Act
D) Plan
3. Which process is responsible for the availability, confidentiality and integrity of data?
A) Information security management
B) Service asset and configuration management
C) Change management
D) Service catalogue management
4. Which of the following is NOT one of the five individual aspects of service design?
A) The design of the technology architectures
B) The design of new or changed services
C) The design of market spaces
D) The design of the service portfolio, including the service catalogue
5. Which process would ensure that utility and warranty requirements are properly addressed in service designs?
A) Design coordination
B) Availability management
C) Capacity management
D) Release management
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
