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Apple Macintosh Service Certification Sample Questions:
1. A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?
A) board, trackpad, microphone, fan ducts and clutch screw covers
B) keyboard, trackpad, microphone and fan ducts
C) battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers
D) battery, keyboard, trackpad, speakers and fan ducts
2. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?
A) MagSafe
B) MagSafe 2
C) MagSave Universal
D) MagSafe-to-MagSafe 2
3. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?
A) RAM
B) Power adapter
C) Logic board
D) Optical drive
4. Which safety issue applies to newer Apple portable models?
A) Heavy internal frame
B) Sharp logic board edges
C) Soft battery enclosure
D) Fragile bottom case
E) High voltage display
5. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A) Open the hard disk drive to check for scratches or dust inside
B) Look for cracks, dents or scratches on the exterior of the system
C) Connect the system to external speakers to check for sound output
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,D |
