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Summarize important aspects of Microsoft MB-340 Exam
Microsoft Dynamics 365 Commerce Functional Consultant exam is one of the important certifications of Microsoft certification. This exam is a well-known and exciting certification in the IT world. Many successful people have taken this test before, and it is also popular in the industry. MB-340 exam dumps are now available on VCEDumps.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
What are the Microsoft MB-340 Exam Objectives?
The Microsoft MB-340 exam objectives are
Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.
Provide input on business processes and data requirements related to the implementation of Dynamics 365.
Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.
Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).
Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Set up product catalogs and scripts - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Process call center orders and inquiries - Create and configure call center channels |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Manage cash management, shifts, and store operations - Set up POS functionality, profiles, and permissions - Define return policies and transaction processing - Configure offline mode and inventory visibility - Configure retail stores, registers, and devices |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Configure customer affiliations and groups - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons - Manage pricing rules, trade agreements, and price adjustments |
| Manage e-commerce | 15-20% | - Configure e-commerce site channels and navigation - Configure omnichannel inventory and order synchronization - Implement customer self-service and account features - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising |
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure organizational hierarchies and shared parameters - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Configure payment methods, gift cards, and charge codes - Set up order fulfillment and distributed order management |
