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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network Configuration | - Network setup and connectivity - Network troubleshooting and diagnostics |
| Installation and Configuration | - System preferences and basic configuration - Initial system setup and installation process |
| Peripherals and Printing | - Printer setup and configuration - Peripheral device management |
| Applications and Processes | - Application installation, management, and troubleshooting - Process monitoring and activity management |
| System Troubleshooting and Maintenance | - Performance optimization and maintenance tasks - System diagnostics and repair tools |
| User Accounts and File Systems | - File system structure and storage management - User account management and permissions |
Apple OS X Support Essentials 10.9 Sample Questions:
1. Which application is used to examine open applications on OS X?
A) AppleTalk works only with OS X v10.5 or earlier.
B) The Activity Monitor application is used to monitor open processes and applications.
C) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
D) The master password is used to reset local account passwords.
2. Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit number represented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bit number that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.
A) How can you identify duplicate fonts?
B) How does IPv4 addressing differ from IPv6 addressing?
C) What types of files are omitted from Time Machine backups?
D) How does the Secure Empty Trash feature in Finder work?
3. Which process will let you start up a Mac in target disk mode?
A) Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
B) Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.
C) Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.
D) Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
4. How do you engage Quick Look? Which applications support it?
A) The Activity Monitor application is used to monitor open processes and applications.
B) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
C) Quick Look is engaged by simply pressing the Space bar when a document is selected. Applications that support Quick Look include the Finder, Time Machine, Mail, and most open and save browser dialogs.
D) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
5. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?
A) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
C) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
D) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
