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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
2. What does a solid arrow from a "Set Property" component to a "Filter" component mean?
A) A property from the "Set Property" component is referenced by the "Filter" component.
B) There is a one-to-one relationship between a "Set Property" and a "Filter" component.
C) To evaluate the "Set Property" component, the "Filter" component is evaluated first.
D) Information from the "Set Property" component is copied over to the "Filter" component.
3. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A) Call intent detection
B) Interaction history
C) Dispute handling strategy
D) Offers ranking
4. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
5. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
A) Add a decision table to a decision strategy and pass the credit score as the parameter.
B) Add three contact policies that correspond to the three risk segments.
C) Add the risk segmentation rules in the Results tab of the scorecard rule.
D) Add a decision table to a decision strategy and reference it in the scorecard component.
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: Only visible for members | Question # 5 Answer: B |
