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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices - Solution validation and optimization |
| Planning and Design | 60% | - Asset management and MACD flows - Migration strategy and data quality - Order capture, quoting and fulfillment design - Sprint planning and story prioritization - Design scalable product catalog and data model |
| Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
- C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
- D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
Correct Answer: C 🗳️
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Universal containers is a communication service provider using communication cloud. A member of UC ' s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Which of the provided products are still actively sold?
- B. Which of the products are inactive?
- C. Can we rationalize products to a smaller number?
- D. Are there customer specific offerings?
Correct Answer: A,C 🗳️
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ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom ' s Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?
- A. Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
- B. Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.
- C. Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
- D. Use Object REST APIs to retrieve data from Product2 Object.
Correct Answer: B 🗳️
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Universal Connect (UC) sells several mobile devices to its customers. UC has several attributes like color, storage, and screen size that are common across mobile devices. UC is looking for recommendations around efficiently modeling them using the SFI product catalog. How should the Consultant model the product catalog to achieve UC ' s requirements?
- A. Create ' Mobile Offer Spec Type ' Object type with the common attributes and set the parent object type as ' Base Offer Spec Type ' . Then, associate mobile device offers with ' Base Offer Spec Type ' object type.
- B. Create ' Base Offer Spec Type ' Object type with all the attributes and associate mobile device offers with this object type.
- C. Create ' Mobile Offer Spec Type ' Object type with the common attributes and set the parent object type as ' Base Offer Spec Type ' . Then, associate mobile device offers with ' Mobile Offer Spec Type ' object type.
- D. Create ' Mobile Offer Spec Type ' Object type with the base attributes as Parent Object Type and associate mobile device offers with this object type and add additional attributes.
Correct Answer: C 🗳️
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ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system. How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?
- A. Use a Bulk API connector via middleware
- B. Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
- C. Use Industries Order Management to inform the assurance platform as part of the orchestration plan
- D. Use Platform Events and GetAsset API
Correct Answer: C 🗳️
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