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Marketing-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Marketing-Cloud-Consultant exam dumps will include the following topics:
1. Discovery: 15%
- Provided with a set of business requirements, determine what additional information is needed to design the recommended solution.
- Provided with a list of branding and creative strategies, probe for additional information that is needed to recommend an appropriate solution.
- Given a solution, recommend the appropriate customer skill sets required to utilize the Marketing Cloud application.
- Given a scenario that includes customer information about subscriber acquisition, management, and attrition,utilize this information to select solution components.
- Provided a customer environment and goals, determine the viability of external systems that need to be - included in the solution (for example; POS, CRM, eCommerce, data warehouse, data source inputs).
- Demonstrate how to gather requirements in order to put together the data and segmentation strategy for the customer (for example; frequency, complexity, volume of sending).
2. Conceptual Design: 12%
- Explain the purpose of IP Warming and make a recommendation based on customer needs.
- Given a scenario, determine the appropriate solution for given requirements considering technical expertise of personas (for example; Automation Studio vs. Journey Builder).
- Given a customer scenario, identify which User Stories are appropriate to use for accessing Marketing Cloud.
- Given a narrative data flow, select the correct data flow diagram that depicts that data flow.
- Articulate how data construct will drive one-to-one messaging and content.
- Given a customer scenario, determine the factors to consider when scaling the solution.
- Analyze customer data to determine the appropriate data model (for example; List model, Data Extensions .
3. Marketing Cloud Connect: 6%
- Understand the prerequisites to consider prior to starting a Marketing Cloud Connect configuration (for - example; Salesforce edition, list of integration users, scope user, administrator credentials).
- Understand how to send an email to a contact, lead, campaign, and report via the Sales/Service Cloud and - Marketing Cloud (for example; sending, triggered, automated).
- Understand how Sales/Service Cloud data in the Marketing Cloud can be segmented.
4. Account Configuration: 10%
- Analyze the impact of applying a Sender Authentication Package (SAP) to a business unit (for example; link wrapping, Landing Pages, image URLs).
- Given a scenario, troubleshoot issues regarding Reply Mail Management.
- Determine which type of customer scenario warrants the creation of a business unit (for example; publication - types, demographic, workflow processes, and organizational structure).
- Given a customer scenario, recommend the appropriate Marketing Cloud role based on User Stories.
5. Reporting: 5%
- Compare and contrast standard reports, data views, and tracking extracts.
- Explain how the information in data views and tracking extracts are accessed.
- Summarize Send Logs, including when/why to use it and how to create and manage.
6. Data Design: 12%
- Understand the implications of a system being database of record.
- Explain the various data objects in the Marketing Cloud (for example; data extensions, list model, data retention model, publication lists, suppression lists).
- Given a customer scenario, recommend the appropriate import method with lists or data extensions.
- Understand available data types, retention, and template options when building a data extension.
- Understand how data is retrieved within a Relational Data Model (for example; basic SQL).
7. Automation: 8%
- Compare and contrast triggered and scheduled interactions.
- Given a customer scenario, select the appropriate workflow that meets the business requirement (for example; import, segmentation, email send).
8. Email Build: 7%
- Explain various Marketing Cloud Email technologies (for example; Link Alias tags, Impression regions, Web Analytics Connector).
- Explain the various ways to individualize email content (for example; AMPscript, personalization strings, Dynamic Content, Guide Template Language).
- Compare and contrast the ways to individualize content, such as SSJS vs. AMPscript, Dynamic Content Wizard vs. AMPscript/LookupRows function.
- Understand the required steps to build, test, and deploy an email based on customer requirements.
9. Contact Builder: 15%
- Given a customer scenario, know how to build an Attribute Group to be used for a simple interaction.
- Explain the role and capabilities within Contact Builder.
- Understand how cardinality impacts data modeling.
- Summarize how to use Data Designer to incorporate data source into Contact Builder.
10. Journey Builder: 10%
- Explain the requirements for and the methods by which a contact can enter a Journey.
- Compare and contrast automation tools, such as Journey Builder and Automation Studio.
- Given a customer scenario that includes Journey Builder, evaluate the requirements, activities, and steps.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-mce-consultant---MCE-Con-201
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Salesforce Marketing-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Journey Design | 18% | - Implement triggered and real-time journeys - Apply personalization and dynamic content - Map customer journeys across channels - Utilize Journey Builder features and best practices - Build decision trees and branching logic |
| Reporting and Analytics | 14% | - Configure and interpret standard reports - Build custom reports and dashboards - Track engagement and conversion metrics - Provide actionable insights and recommendations - Analyze campaign performance |
| Discovery and Design | 18% | - Identify integration points and data flows - Gather requirements and understand business objectives - Document current state and desired future state - Analyze customer data and segmentation needs - Define success metrics and KPIs |
| Email Marketing | 18% | - Configure AMPscript for dynamic content - Create and optimize email content - Apply template and content block strategies - Implement A/B testing andsend time optimization - Ensure deliverability and inbox placement |
| Automation and Data Management | 14% | - Implement SQL activities for data processing - Manage contact data and data hygiene - Configure imports and exports - Build and manage automation workflows - Utilize automation studio effectively |
| Marketing Cloud Configuration | 18% | - Set up users, roles, and permissions - Configure account settings and business units - Manage sender profiles and deliverability settings - Implement data management and data extensions - Configure lists and populations |
Salesforce Certified Marketing Cloud Consultant (Marketing-Cloud-Consultant日本語版) Sample Questions:
Northern Trail Outfitters は、SMS、プッシュ、メールを介した送信データを Marketing Cloud に照会したいと考えています。
コンサルタントは何を推奨するでしょうか?
- A. 連絡先履歴
- B. _データビューの送信
- C. 抽出の追跡
- D. ログを送信する
Correct Answer: B 🗳️
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Northern Trail Outfittersとその子会社は、Sales CloudとMarketing Cloudを使用して、新製品やポートフォリオの最新情報に関するメールを顧客に頻繁に送信しています。送信されるメッセージやブランディングが大きく異なることに気づき、より良い顧客体験を提供したいと考えています。
キャンペーンのパーソナライゼーションとタイミングを維持しながら、これらのコミュニケーションのメッセージングとブランディングを統一するには、どのような拡張製品を検討する必要がありますか?
- A. 分散型マーケティング
- B. アインシュタインコンテンツ選択
- C. 分散送信
- D. マーケティングクラウドコネクト
Correct Answer: A 🗳️
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シナリオ:
Northern Trail Outfittersは、Salesforceのジャーニーエントリイベントを使用して、米国在住の連絡先にSMSを送信しています。しかし、新規SMS連絡先がメッセージを受信できず、Salesforceエントリデータエクステンションの携帯電話番号に国コードが含まれていないことに気づきました。
彼らはこの問題をどうやって解決できるでしょうか?
- A. Salesforce の電話フィールドを +1[電話番号] としてフォーマットします。
- B. Salesforce の電話フィールドを米国ロケールとして設定します。
- C. Journey 設定で「電話番号の正規化」を選択します。
- D. SMS アクティビティの送信国として「米国」を選択します。
Correct Answer: C 🗳️
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ノーザントレイルアウトフィッターズ(NTO)は、カートの放棄の旅を実装したいと考えています。旅のデータは、3つの別々のデータ拡張機能(DE)に存在します。
*最初のDEにはWeb分析データが入力され、サブスクライバーキーまたは電子メールアドレスの値は含まれていません。
*カスタマーリファレンスDEは毎日更新され、加入者情報を保持します。
* 3番目のDEには、顧客が放棄されたアイテムを購入していない場合、5日後にSFTPに送信されたファイルが入力されます。
* 3番目のDEは、意思決定の分割に使用され、サブスクライバーキーまたは電子メールアドレスは含まれません。
* Web分析ファイルが空の場合、NTOは自動化の実行を終了することを望んでいません。
この要件を満たすには、どの順序のアクティビティを使用する必要がありますか?
- A. ファイルドロップの自動化>検証アクティビティ>ファイル1のクエリアクティビティ>データ拡張エントリ>ファイル2のクエリアクティビティ
- B. スケジュールされた自動化>ファイルアクティビティのインポート>検証アクティビティ>データ拡張エントリ>ファイル1のクエリアクティビティ>ファイル2のクエリアクティビティ
- C. スケジュールされた自動化>ファイルアクティビティのインポート>データ拡張エントリ>ファイル1のクエリアクティビティ>ファイル2のクエリアクティビティ
- D. ファイルドロップの自動化>ファイルのインポートアクティビティ>検証アクティビティ>ファイル1のクエリアクティビティ>ファイル2のクエリアクティビティ>データ拡張エントリ
Correct Answer: D 🗳️
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コンサルタントは、Marketing CloudConnectを使用して顧客のSalesCloudでトリガーされた送信定義を構成しました。トリガーは「Shipments」と呼ばれるカスタムオブジェクト上にあり、セットアップでトリガーされた送信が有効になっています。
トラブルシューティングの際に考慮すべき2つの構成要件はどれですか? (2つの答えを選択してください)
- A. Shipmentオブジェクトはアカウント関連リストにあります。
- B. 連絡先から出荷までのマスター詳細関係があります。
- C. Shipmentオブジェクトには、リードまたは連絡先へのルックアップが必要です。
- D. ShipmentオブジェクトにApexトリガーが作成されます。
Correct Answer: C,D 🗳️
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