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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 2: Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Topic 3: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 4: HP Printing & Computing Solutions | - HP printing portfolio overview - HP computing solutions positioning |
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
Why is HP Printing and Computing Sales specialization important for partners?
A. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
B. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C. Partners selling HP hardware will be able to deliver their own branded services.
D. Partners start accumulating rebates with their first services sale.
Question 2
Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)
A. The specialization enables partners to deliver services on behalf of HP and generate additional profit.
B. Partners can start accumulating rebates on sales from day one on new or already sold hardware
C. HP can dispatch partners to resolve server related issues on already sold hardware
D. Partners will benefit from extra discounts by buying hardware from HP
Question 3
Which statement is true about HP Contractual Services?
A. It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B. HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
C. HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
D. Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
Question 4
Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?
A. IT outsourced or IT Contract dependent
B. IT Managed or Non IT Managed
C. Managed IT and Partially Managed IT
D. Internal or External
Question 5
Which statement is true about Non IT managed businesses?
A. Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B. Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
C. Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.
D. Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
