ServiceNow CSA Exam Syllabus Topics:

Topic	Details
Topic 1	Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
Topic 2	Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
Topic 3	Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
Topic 4	Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Topic 5	Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.

Reference: https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator

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