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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools - Design solutions using OmniStudio best practices |
Salesforce Certified Omnistudio Consultant Sample Questions:
A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets. What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?
- A. They facilitate the creation of custom objects.
- B. They allow for the creation of custom fields.
- C. They enable the creation of custom code.
- D. They allow for calculations on matrix lookups and variables.
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A company has account Information that they want to display to agents in a summarized view.
For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers
- A. OmniStudio Actions
- B. Omni Script
- C. Flyouts
- D. Navigate Actions
- E. FlexCards
Correct Answer: A,B,E 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
During a Data Mapper Load execution, a record locking error occurs. What does this indicate about the data processing or volume?
- A. Individual record updates are failing due to a lack of field-level permissions.
- B. The Data Mapper Load exceeds the maximum batch size for the object.
- C. Multiple concurrent processes are attempting to update the same record.
- D. The target Salesforce record is currently being archived by a system job.
Correct Answer: C 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to, and priority fields. Open cases should be highlighted with a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using a single FlexCard with multiple card filters
- B. Using a single FlexCard with three flyouts
- C. Using three FlexCards
- D. Using a single FlexCard with three states
Correct Answer: D 🗳️
Explanation: Only visible for VCEDumps members. You can sign-up / login (it's free).
A consultant needs to design an OmniScript to capture the following information:
- Select one payment method from a list of options
- Enter the address information with autocomplete
- Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Select, TypeAhead, and Number
- B. Checkbox, Geolocation, and Number
- C. Multi-Select. Address, and Telephone
- D. Radio, TypeAhead, and Telephone
Correct Answer: D 🗳️
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