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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Topic 2: SAP Marketing Cloud | - Personalization and journey orchestration - Customer data and segmentation - Campaign management and orchestration |
| Topic 3: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 4: Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
| Topic 5: SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
| Topic 6: SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following can you use to explore released APIs?
A) SAP Integration Suite
B) SAP Business Accelerator Hub
C) SAP Application Interface Framework
2. What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A) Lead Scoring
B) Call Lists Generator
C) Lead Booster
D) Email Draft Recommender
E) Account Synopsis
3. In which process are trading partner collaboration and contract negotiations executed?
A) Design to Operate
B) Recruit to Retire
C) Lead to Cash
D) Source to Pay
4. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.
A) They allow you to split the revenue from a sales opportunity between sales employees.
B) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
C) They allow you to see how much each revenue partner contributes to an opportunity.
D) They allow you to see how much each employee in the sales unit contributes to an opportunity.
5. What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
A) SOAP
B) RFC
C) SLT
D) OData
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D,E | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: A,D |
