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HP Selling HP EMEA cMPS Sample Questions:

1. Who is responsible for the Help Desk support withacMPS contract?

A) Channel Managed Print Services partner
B) Specialized Service Company
C) Customer
D) HP

2. In an ideal world, where time and money are not important, which part of the three-part strategic approach to imaging and printing improvement comes first?

A) Managing the environment
B) Improving the workflow
C) Optimizing the infrastructure
D) Managing the fleet

3. Within the cMPS program, which items are supported by the program discounts? (Select two.)

A) Selected HP printers and MFP
B) HP print servers and appliances for remote monitoring
C) HP contract management software
D) Selected HP original supplies
E) HP Retail Products

4. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because HP supplies cost less to use in the product testing process
B) Because when you replace the supplies in a printer, you replace a substantial part of the printer
C) Because HP supplies are specially formulated to work correctly with the printing system
D) Because they design HP printers to function only with HP supplies
E) Because HP is the only provider of supplies for the Laserjet printing system

5. What is a critical element to remember to ensure a successful uploading of contract and supplies information in the ICPP portal?

A) The supplies import has the correct contract ID to match the contract upload ID.
B) A confirmation mail should be sent to the HP account manager after successful upload, quoting the contract IDs.
C) All upload files are converted into an XML format prior to uploading to the ICPP portal
D) The supplies and contract information must be consolidated into a single csv file prior to upload to the ICPP portal.

Solutions: