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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Features, benefits and competitive advantages - Inkjet and LaserJet product lines |
| Topic 2: Understand Customer Requirements | 20% | - Identify business and user needs - Define solution requirements - Analyze customer environment and usage scenarios |
| Topic 3: Positioning and Selling Solutions | 20% | - Address objections and close sales - Match products to customer needs - Communicate value and ROI |
| Topic 4: Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
| Topic 5: HP Personal Systems Portfolio | 25% | - Security, manageability and performance features - Tablets and mobile devices - Desktops, notebooks and workstations |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Your customer would like to purchase personal computing products with consistent global configurations, allowing product standardization in up to 151 countries worldwide Which product family should you recommend?
A) HPProDesk
B) HP EliteBook Folio 1000 series
C) HP EliteBook 600 series
D) HPProBook
2. Which HP MFP feature should you highlight to a customer who is concerned about document scan misfeeds?
A) HP Even/Page
B) ColorLok Technology
C) Automatic Duplex scanning
D) Legal size scanning glass
3. Which powerful HP solutions offer tools to manage security on printers?
A) Wireless Direct Printing and AirPrint
B) HP Embedded Web Server and Web Jetadmin
C) HP BlOSphere and SureStart technologies
D) HP Universal Print Driver and LANDesk
4. Why does HP routinely test over 300 different paper types from around the planet?
A) To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible
B) To check on the competition
C) To find out what the Recommended Monthly Print Volume (RMPV) will be
D) To rebrand them HP
5. Where is the reseller's value in recommending an HP Printer or Scanner?
A) HP only makes printers and helps to deflect selling scanners.
B) HP invests in new compatible paper types for emerging markets.
C) Gartner recognizes HP as a leader in MFP, manageability, and security
D) HP has shipped over 200 million printers and 300 million scanners.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
